FAQ

We choose only highly professional, trustworthy team members, and every employee is bonded, insured, and thoroughly trained. Additionally, all team members have passed a criminal record check.

Our pricing is based on the Service Plan and Add-on Services selected, square footage, the number of bathrooms and pets (if any) in your home, and whether your home has average cleaning requirements.

To book your cleaning, we complete a detailed phone questionnaire. This helps us confirm your home cleaning needs, the current build-up levels, and estimated pricing. Because we clean your home sight-unseen, this extra step helps us provide you with the excellent service you want

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We are open from 8 AM to 6 PM, Monday to Friday. We’re closed on Saturday & Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.

If you want a comprehensive, top-to-bottom home cleaning at every visit, one that lets you come home and relax, leaving no tasks for you to complete – we recommend the Premium Maintenance Plan. This is our most popular plan and is ideal for families, homes with pets, or homes that are well-lived-in.

Our Standard Maintenance Plan is a favorite among households with 1 or 2 people, or where daily kitchen and bathroom cleaning are performed by the residents so that build-up removal isn’t required. The Standard Maintenance Plan also includes the option of purchasing a select add-on service for baseboards, trim work, doors, and deep cleaning of bathrooms or the kitchen, when needed.

In the Durham Region, we provide service in Ajax, Bowmanville, Brooklin, Courtice, and Oshawa. Pickering, Port Perry, Uxbridge, and Whitby.

Our Downtown Toronto office is located in East York and serves East York, The Danforth, Leslieville, Riverdale, The Beach, West Scarborough, Don Mills, Leaside, North York, and the Downtown Toronto condominium district, among others.

In West Toronto, Hire A Maid serves The Junction, High Park, Roncesvalles, Bloor West Village, Little Italy and Etobicoke, among others.

In the York Region, we serve Markham, Richmond Hill, and Vaughan.

If you don’t see your neighborhood listed here, please contact us at our location near you.

For move-in/out, post-renovation, and other one-time or occasional cleaning services, Christol Clean provides all cleaning supplies and equipment.

For recurring service, our team cleaning staff often travel by public transit, so we ask that you please supply: a well-functioning vacuum, mop & bucket, toilet brush, microfibre cleaning cloths, regular cleaning solutions, and any heavy-duty or specialty cleaners that you require for mold & mildew or grease build-up removal, and stainless steel appliance polishing.

When you book regular service, we’ll provide you a list of recommended equipment and supplies to ensure your maid has the tools they need to provide you with an awesome cleaning!

A credit card is required to book initial service. A hold (not a charge) will be placed on your credit card 48 hours before your scheduled cleaning and will be released once payment is received.

We offer payment by Email Money Transfer (our preferred method, which is free of service charges with many financial institutions), or credit card.

If payment by email money transfer is not received within 48 hours of your cleaning, the credit card on file will be charged.

We do guarantee the day of your cleaning appointment. Due to our evolving daily schedules and unpredictable weather and traffic conditions, we cannot provide a specific time for our arrival. We recommend that access to your home via a lockbox, door keypad, or garage code to provided to ensure access and to prevent a lock-out fee from being incurred.

We’re always happy to help you with your additional cleaning needs, such as cleaning inside the fridge, stove, or other areas not included in your regular Service Plan. Simply contact us 48 hours before your next appointment so we can schedule additional time for your maid to complete the extra tasks during your home cleaning. Additional charges will apply.

If during the cleaning, our staff identifies the need for extra services not included in your Plan in order to meet your standards, our office will be in touch with you to discuss options; additional charges will apply.

Absolutely! This helps our cleaning staff become familiar with your home and cleaning preferences. Plus, the more familiar a Christol Clean team is with your home, the more they can make it sparkle and shine.

In the event that your regular cleaner is ill or on vacation, Christol Clean will provide a replacement team when possible, so that your cleaning will be performed as expected.

The average wait time on weekends is 15-30 minutes. Reservations are recommended, but if you have to wait, you can add yourself to the waitlist through our app or by calling us. A confirmation text will be sent when your table is ready.

On our first visit, Christol Clean performs a comprehensive deep cleaning to tackle surface build-up and prepare your home for regular maintenance visits. These deep cleanings are priced differently than our routine Maintenance Plan and are designed to help us keep your home sparkling clean with regular maintenance visits.

If you have a home alarm, please ensure our cleaning staff has access to your home on your scheduled cleaning day. You can either provide us with a guest alarm code or leave the alarm off that day. If you provide us with a guest alarm code and the code changes, please be sure to inform our office of the new code before your next cleaning appointment in order to avoid being charged a lock-out fee.

No. We make your home cleaning experience as easy as possible for you. (Although many of our clients enjoy being at home to greet their regular cleaning staff.) We just ask that our staff have access to all areas to be cleaned since waiting for access to clean a room takes time away from your home cleaning.

The easiest way to provide us access to your home is to install a lockbox on your property. We’ll retrieve and return the key on cleaning day. Keypad locks and garage door codes are other favorite methods for our clients.

Some clients do leave us a key in their mailbox, under a mat or planter. However, for security reasons, we don’t recommend this method.

If we’re unable to gain access to clean your home, you’ll be charged a lock-out fee equal to $80 on the initial visit (excluding post-renovation cleanings) or 50% of your regular cleaning fee will apply.

For post-renovation cleanings, Christol Clean may commit 1-2 teams to your cleaning; in the event that we are unable to enter your home to carry out the cleaning as planned, a charge equal to 50% of the quoted fee will apply.

COVID-19: Please see our FAQ for COVID precautions if you will be home during our cleaning.

The average wait time on weekends is 15-30 minutes. Reservations are recommended, but if you have to wait, you can add yourself to the waitlist through our app or by calling us. A confirmation text will be sent when your table is ready.

We understand that life happens. If you need to change your cleaning appointment, simply inform our office at least 48 business hours before your scheduled cleaning. If we receive less than 48 business hours’ notice, a late cancellation fee equal to $80 on the first visit (except for post-renovation cleanings) or 50% of your regular cleaning fee will apply.

For post-renovation cleanings, Christol Clean commits 2 teams for up to 2 days of work (depending on the extent of the cleaning required). If you need to change or cancel a post-renovation cleaning, please inform our office at least 5 business days before your scheduled cleaning. If we receive less than 5 business days’ notice, a late cancellation fee equal to 50% of the estimated fee will apply

To give you the greatest value possible, we recommend that you please take a few minutes before our visit to put away clothing, toys, and other household or personal items.

Be sure to put away valuables, collectibles, heirlooms, and other precious items before our visit to eliminate any potential for accidents. If an item can’t be put away for cleaning day, please let our office know in advance so our cleaning staff know to exclude it from service.

Christol Clean is not responsible for the accidental breakage of precious items that the office was not informed in advance to exclude, or which was not put away during the cleaning.

Christol Clean has moved to primarily 2 agents per cleaning – that is, having one experienced cleaner assigned to clean your home. Feedback from our clients is that they love having a dedicated cleaner who gets to know the ins and outs of the home and their unique preferences.

For the initial deep cleaning, a team of 3 cleaners may be provided, depending on the size of the cleaning, and our office will inform you of which applies at the time of confirming your booking. As our cleaners are often traveling by public transit, they would need to use your equipment and supplies — please see “What do I have to provide?” below for more details.

Yes, Christol Clean cleaners are bonded and insured. They are well-trained and follow procedures that have been developed over the last 19 years.

Your satisfaction and peace of mind are our top priorities. All of our maids are Christol Clean employees and are covered by Workers’ Compensation Insurance. This protects them and you if an injury occurs in your home.

We treat your home as if it were our own. In the rare event of a mishap, your cleaner will leave you a note and our office will promptly contact you to discuss the incident. Christol Clean takes responsibility for the damage caused by us. We either repair, replace, or reimburse you for the damaged item. If appropriate, insurance claims are filed.

To eliminate any potential for accidents, we request that valuables, collectibles, heirlooms, and other precious items be put away before our visit. If there are precious items in your home that can’t be put away or potential perils (e.g., a picture frame that is loosely hanging from the wall), please be sure to bring it to the attention of our office before cleaning day, and it will be excluded from service.

CHRISTOL CLEAN can’t take responsibility for accidents resulting from perils that we weren’t advised of before your cleaning appointment, or household parts or fixtures that break during our routine cleaning due to normal wear and tear.

Tipping is never expected but always appreciated. Please tip your cleaner directly should you wish to.

We love pets! However, for the safety of our cleaners, aggressive pets need to be secured during our cleaning. To ensure your pet’s peace of mind, we also recommend you be present for our initial cleaning, so your pet can meet us under comfortable circumstances.

We want you to be amazed by every christol clean home cleaning. If you’re not completely satisfied with the services included in your chosen Service Plan, just let us know within 24 hours of our cleaning and we’ll return to make it right – at no additional charge. That’s our 100% Satisfaction Guarantee.

We also want you to receive the cleaning that fits your needs. If your concern is about a service that isn’t included in your purchased Plan (for instance, if you have selected the monthly Basic Maintenance Plan and would also like us to clean baseboards every visit), you can switch your Plan or include Add-on services. The applicable Service Plan or Add-on pricing will apply.